John Robb, na lista
klogs
Time spent.
20 phone calls: A day (including voice mail tag).
200 e-mails: 3-4 hours (relevant e-mails only, including inefficient
repetitive replies due to a lack of viewable archiving).
50 K-logs with 10 posts a day (500 entries): 20 minutes to scan. 20
minutes to post responses.
Finding information.
Phone calls: Limited to voice mail inbox. No record of previous
conversations. Limited to personal interactions.
E-mail: Limited to personal e-mail only. No public archive. Most e-mail
tools have horribly slow search features.
K-Logs: Internet search (Google on the Web or Intranet) extremely fast.
Leverages the contributions of the entire corporation.
Departing employees.
Phone calls: Lost.
E-mail: Lost.
K-logs: Archived for posterity.